24Techs doesn’t wait for things to go wrong. We try to stay ahead of mishaps, downtime and device failures. As a 24Techs client, your plan includes virus and spyware scans and removal, HDD defragmentation, verification of scheduled backups and restore points, verification of OS schedules updates and verification of updates, one hour (per device) for non-preventative needs and technical support.

Our on-demand support simply means our technicians are available when you need help, no matter the time or day. Additionally, technical support is virtually immediate no matter where you’re located, and our web-based chat option rounds out the on-demand experience.

Currently, 24Techs can provide IT support to small business located in the 48 contiguous states. (Excludes Alaska, Hawaii and Puerto Rico).

After submitting your help desk ticket, you can expect contact from one of our technicians within 5 minutes.

Yes. Your network routers, switches and other data connection points are supported under your selected plan. 24Techs will work with you to clearly understand what technology you have, how your technical environment is configured and how your business connects to and communicates with your network.

Yes, we can. Help desk support is not limited to desktop PCs, laptop or mobile devices. Every 24Techs monthly subscription plan includes support for three (3) devices and one (1) server.

24Techs has the capability to support a wide variety of apps and software tools. Our technicians are ready to help whenever you need it.

24Techs has developed a system which incorporates remote IT support, device management processes and the wide range of technical expertise of our uniquely assembled support technicians. We carefully studied the unique needs and characteristics of small businesses and designed a fresh, smart and simple way for small businesses to get the same level of technical support that their large enterprise counterparts are accustomed to, at a more competitive price point suited for small business.

Not a problem. 23Techs offers a 24×7 Plan which provides support and diagnostic services 7 days a week, 365 days of the year.

No. 24Techs will support your devices regardless of make or model. Our technicians have a wide range of experience with many common hardware options and software applications on the market

24Techs support plans are ideally crafted for small business environments between 1 and 15 devices. Technical support plans for businesses with more than 15 devices can be supported via a quote process.

No. 24Techs offers support plan options for any type of US-based small business, no matter what industry.

24Techs is an on-demand, technical support help desk service focused on helping small businesses. Our monthly subscription plans are designed to be affordable, highly available, secure and predictable.

24Techs covers your devices, software and other technologies used in your business. It doesn’t matter if you have 1 employee or 10 employees, we provide trouble shooting and diagnostic support for your business technology, so you can focus on running your business.

You can add additional servers to your plan.

We offer add-on options. Add as many devices as you need to your monthly subscription plan.

Absolutely. 24Techs makes getting technical support simple to acquire, easy to use and flexible. If your business needs change, you can increase your level of support or reduce it to a lower plan with no penalties.

Remote support is a primary focus for us. We only dispatch on-site support when it’s necessary to physically interact with your system or hardware.

Security is of utmost importance to 24Techs and we take your small business serious. Our technicians undergo an extensive background process. Our remote management tools are some of the most secure tools in the industry. Our administrative process is designed to provide transparency and accountability at every point of the 24Techs helpdesk support and account management process.

We do. Our advanced technical support is where we listen to your ideas, so we can better understand your project and what you’re trying to accomplish. We continue this collaboration with you to help develop a viable solution to reach your goals and business objectives.

Yes, 24Techs provides an enhanced level of service through technical insights, education and training on the software and hardware tools used in your business operation. Our customer support will help arrange any technical training needs for your business operation.

Getting help is only a click or call away. Submit a support ticket from the several links within our website or call our customer support at 1-866-248-3247 and we’ll submit a ticket for you. It’s both quick and easy.