24Techs doesn’t wait for things to go wrong. We try to stay ahead of mishaps, downtime and device failures. As a 24Techs client, your plan includes virus and spyware scans and removal, HDD defragmentation, verification of scheduled backups and restore points, verification of OS schedules updates and verification of updates, one hour (per device) for non-preventative needs and technical support.

Our on-demand support simply means our technicians are available when you need help, no matter the time or day. Additionally, technical support is virtually immediate no matter where you’re located, and our web-based chat option rounds out the on-demand experience.

Currently, 24Techs can provide IT support to small business located in the 48 contiguous states. (Excludes Alaska, Hawaii and Puerto Rico).

After submitting your help desk ticket, you can expect contact from one of our technicians within 5 minutes.

Yes. Your network routers, switches and other data connection points are supported under your selected plan. 24Techs will work with you to clearly understand what technology you have, how your technical environment is configured and how your business connects to and communicates with your network.

Yes, we can. Help desk support is not limited to desktop PCs, laptop or mobile devices. Every 24Techs monthly subscription plan includes support for three (3) devices and one (1) server.

24Techs has the capability to support a wide variety of apps and software tools. Our technicians are ready to help whenever you need it.

24Techs has developed a system which incorporates remote IT support, device management processes and the wide range of technical expertise of our uniquely assembled support technicians. We carefully studied the unique needs and characteristics of small businesses and designed a fresh, smart and simple way for small businesses to get the same level of technical support that their large enterprise counterparts are accustomed to, at a more competitive price point suited for small business.

Not a problem. 23Techs offers a 24×7 Plan which provides support and diagnostic services 7 days a week, 365 days of the year.

No. 24Techs will support your devices regardless of make or model. Our technicians have a wide range of experience with many common hardware options and software applications on the market