Vendor Partner Program
24Techs offers a Vendor Partner Program (VPP) which provides IT firms a tailored remote helpdesk support solution for their clients. We provide initial call handling for your customer IT support requests and general helpdesk needs. Our triage process provides an extremely efficient, high availability IT support system, allowing your in-house technical staff to focus on high-level and critical on-site support tasks for your clients.
PROGRAM BENEFITS
Private Label IT Support Services
23-hour helpdesk & technical support for your clients
Initial troubleshooting w/diagnostic support for your clients
Plus, customers receives proactive maintenance and remote monitoring
Call triage to your technical specialists for all on-site support requirements
Customize the client experience based on your operations procedures and SLAs
Ensure your technical staff and consultants receive and handle all priority tasks
Real-time visibility into your client tickets, call support data, metrics and reporting
Expand your IT support capabilities and geographical scope and customer base